Terms & Conditions

Terms of Sale

Prices are subject to change without notice.

Billing Information
In most cases orders can be shipped immediately and there will be a one time charge for the entire purchase value. In addition when you place an order for items that we do not stock those items become a “Special Order”. ResourceOne requires 100% of the order value to be charged at the time of purchase for such items.

Shipping Cost
Actual shipping cost will be applied to the order once it is known.  On average will be within the proper range for some larger items adjustment may need to be made.

Timing of Shipment
All orders are processed on the same business day or the next business day M-F from when the order was placed.

Cancellations
Because we attempt to keep our prices as low as possible for our customers and because we are committed to purchase back order of special order items that we place with manufacturers, we will not allow any cancellations after the order is placed. This helps us keep our costs lower because of a reduced need for item storage due to cancellations. In the event that your order has not shipped from the manufacturer and we are able to cancel the shipment, we may under special circumstances agree to let you cancel your order however there will be a 25% cancellation/restocking fee deducted from any credit you receive. Customer agrees to be bound by these terms.

Returns
We will accept returns in the event you just do not like the item(s) when they arrive. Returns will be accepted only if you notify us within 10 days of your items being delivered and will not be accepted without a return number being issued before the item is shipped back. A refund equal to the price or your order less a 25% restocking fee and all shipping charges incurred to get the items to you will be credited to your account. Further you pay a discounted shipping rate, in some cases, through our site and over the phone. You will be responsible for the actual shipping cost and not the discounted rate in the event of a return. Returns will only be accepted and credits issued if the order is in the same new condition with no damage and in the original undamaged packaging when it arrives back at our warehouse. If an order is refused with no damage, you will be charged the 25% restocking fee and all shipping costs we incur to get the items to and from your shipping address.